Satellite Internet FAQs
HughesNet is an Internet solution that is available to everyone in the contiguous United States with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.
No. There is no phone line or dial-up data modem required to use your HughesNet service.
- Since your home is approximately 22,000 miles away from the HughesNet satellite in space, VPN usage for residential customers is generally not recommended as you may see overall speed reduced by 50–70% because of data encryption. Therefore, you may not be able to perform the activities you would like to do online. However, your normal speeds will return once you disconnect from a VPN if you choose to use it with HughesNet. Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
- Heavy downloading. HughesNet offers a number of plans to meet your online and browsing needs. For general web browsing and staying connected with friends, we recommend the entry-level Connect plan. If your needs require more bandwidth, we suggest one of the higher plans with more bandwidth allocation.
- Third-party VoIP Services. Hughes offers HughesNet Voice, a premium, feature-rich home phone service. HughesNet Voice is optimized to work over your satellite connection and does not impact your Internet plan’s Data Allowance. Other third-party VoIP services are not optimized to work over satellite connections. With third-party VoIP services your call quality may be inferior and your Data Allowance will be impacted. HughesNet members who opt to use a third-party VoIP service are advised to carefully monitor their data usage via the free HughesNet Status Meter
- Streaming Video Netflix works with Gen4 service plans. You’ll be able to enjoy about 15 hours of standard-definition movies a month with our most popular service plan and 23 hours with the mid-tier plan. It is also important to note that streaming services often use high amounts of data, so be sure to set up your free HughesNet Status Meter to monitor your monthly Data Allowance to ensure you get the most out of your online activities. Streaming video is bandwidth-intensive. If you intend to watch videos you may exceed your download threshold.
- Static IP Static IPs are not available with residential service. If a static IP is needed, we recommend that you contact the Hughes business services group at 888-258-8523. If you plan to use HughesNet for remote home devices that allow you to control your lights or thermostat from a phone or for a security device that allows you to watch video remotely, we recommend that you check your device’s user manual to see if a static IP is required.
- Videoconferencing (Skype™, Google Chat™, FaceTime™) You can use videoconferencing with Gen4 plans, but we encourage users to monitor their Data Allowance when videoconferencing. Free tools, such as our Status Meter, will help you with tracking Data Allowance in order to get the most out of your online activities.
- HughesNet is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 40 years, HughesNet has been developing and implementing satellite technology. As the pioneer in the satellite industry, HughesNet is able to offer unparalleled satellite Internet services.
- HughesNet is a satellite Internet service that provides Internet access to customers anywhere in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, HughesNet provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.
- Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet service plan that can deliver satellite Internet directly to you.
- Satellite Internet Service Provider Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.
- HughesNet operates several Network Operations Centers (NOCs) that are equipped to monitor customer networks at all times. These are the same centers that receive information from your home computers and transmit that data to HughesNet satellites.
- All of the NOCs are staffed by qualified engineers to provide professional and reliable customer support. Any disruptions to your satellite Internet access are handled by our Customer Care and Technical Support staff through our Customer Care Website.
- Commitment to quality At HughesNet, quality is our first concern. We make it our mission to:
- Set the standard for excellence in our industry
- Earn the respect of our customers and suppliers throughout the world
- Satisfy customers by meeting their needs and exceeding their expectations
- Deliver error-free, competitive products on time and services second to none
- Ensure that every job is done right the first time, every time.
For the home user, there are various high-speed Internet options with HughesNet. All of the satellite Internet plans come with an always-on connection, super-fast downloads, 24/7 technical support, a minimum of five email accounts, and email spam and virus filtering.
Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the Power MAX plan may be the best option for you with its high-speed Internet download speed of up to 15 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the Connect plan may meet your needs with a download speed of 5 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you’ve decided what meets your high-speed Internet connection needs, get started with HughesNet by signing up today.
In order to have a satellite Internet connection in your home, you will need to have a satellite dish (antenna) attached to the roof of your home and a satellite modem connected to your home computer.
The satellite and modem technology is provided to you by HughesNet and is installed by a certified HughesNet installer at a time that is convenient for you. Inside your home, the installer needs to connect the satellite modem to your personal computer. The connection enables you to have that fast satellite Internet speed that won’t tie up your phone lines.
Some people may be hesitant to subscribe to satellite Internet because of myths they’ve heard — or because they are unaware of the convenience and quality offered by satellite providers.
- Satellite Internet service providers don’t cater to rural residents. HughesNet offers satellite internet everywhere in the contiguous United States, including rural areas. HughesNet is a reliable satellite broadband provider that supplies high-speed Internet service in areas where cable and DSL are not always available.
- The satellite dish must be attached to a roof. Although 97% of the time satellite antennas are attached to the roof of a home, satellite Internet service providers don’t always require it. A certified HughesNet installer is able to determine where on (or near) your home the satellite should be mounted.
- Using Satellite Internet ties up your phone line. HughesNet delivers high-speed Internet access over satellite – not over your telephone line – so you can talk on the phone and surf the Web at the same time. Save you money by eliminating the need for a second phone line.
- Satellite Internet equipment is big and complicated. The eight-foot-wide satellite dishes from the 1980s are a thing of the past, at least when it comes to the satellite dishes provided by most broadband providers. Residential customers of HughesNet only need a computer, modem, two coaxial cables, and the satellite antenna. The antenna is just 0.74 meters wide.
- When it is cloudy, satellite Internet doesn’t work. Your satellite Internet connection is not affected by most clouds. Satellite Internet from HughesNet is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact HughesNet Customer Care and Technical Support staff.
One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.
In addition to around-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:
- Five or more email accounts each with up to 2 GBs of storage space
- Spam and virus protection
- Blog creation tools
- A customizable Web portal where you can access news, information, and all your favorite Websites in one place
- Online account management
- 24/7 Technical and Customer Care support
HughesNet is a quality satellite Internet Service Provider (ISP). HughesNet offers many affordable satellite Internet plans to the home user — both rural and urban residents.
Home satellite Internet rates using HughesNet range in price and speed, but one thing remains consistent for all home satellite Internet plans (regardless of the rates) — they’re all faster than dial-up service.
HughesNet customers only need an antenna and modem to access the Internet via satellite. Satellite Internet connections are easy with HughesNet.
It doesn’t matter if your home computer is a laptop or desktop or whether you operate on a Windows or Macintosh system. Satellite Internet connections are available to HughesNet home users no matter where you live in the contiguous United States. The only piece of equipment you need to provide is your own computer.
You can choose to buy or lease your equipment when you sign up for Internet access via satellite. The equipment is necessary because it interprets messages from your computer to the satellite.
A certified HughesNet installer will bring the equipment to your home and install the device with a power supply near your computer.
As a standard part of HughesNet installation, HughesNet will install two 100-foot coaxial cables to allow your home Internet service to be connected. These cables are used to connect the computer to the modem and to the satellite dish.
The satellite dish, also called an antenna, will be installed on the roof of your home or on your property using mounting brackets. A radio will also be installed near the satellite dish.
To ensure fair Internet access for all HughesNet® Gen4 subscribers, HughesNet maintains a special Fair Access Policy for these subscribers. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. HughesNet assigns a Data Allowance to each service plan that limits the amount of data that may be downloaded or uploaded within a one-month period. Subscribers who exceed this limit will experience a temporary reduction of speed.